Refund Policy for Acrocker Store

Last Updated: [Month/Day/Year]

Thank you for shopping at acrockerystore.com. We want you to be completely satisfied with your purchase. Please review our refund policy below.

1. Eligibility for Refunds

  • Items must be returned within 14 days of delivery
  • Products must be unused, in original packaging with all tags attached
  • Proof of purchase (order number) is required

2. Non-Refundable Items
The following cannot be returned:

  • Products marked as “Final Sale”
  • Personalized or custom-made items
  • Gift cards

3. Return Process
To initiate a return:

  1. Contact our customer service via the Returns Portal
  2. Pack the item securely in its original packaging
  3. Ship the item back to us using the provided return label (where applicable)

4. Refund Processing

  • Refunds will be issued within 7-10 business days after we receive and inspect your return
  • Original shipping charges are non-refundable
  • Refunds will be credited to your original payment method

5. Damaged or Defective Items
If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damage
  3. We will arrange for a replacement or refund

6. Exchanges
We currently do not offer direct exchanges. Please return your item for a refund and place a new order.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service

8. International Returns
International customers:

  • Are responsible for return shipping costs
  • May be subject to customs fees which are non-refundable

9. Store Credit
In some cases, we may offer store credit at our discretion.

10. Questions
For any questions about our refund policy, please contact us through our Support Center.